The claimant, or proper applicant on the claimant’s behalf, may change entries on their application up until the claimant, or proper applicant on the claimant’s behalf, signs and delivers the application to us.
The claimant, or proper applicant on the claimant’s behalf, cannot make changes after filing because the application is our property. We cannot void the application. We must retain it since it is a Social Security Administration record. The only exception is when a claimant, or proper applicant on the claimant’s behalf, files a retirement application via the Internet, and mistakenly chooses Option C as the Internet month of election (MOEL). For more information on MOEL, see GN 00204.055K.
Have the claimant or proper applicant on the claimant’s behalf review the application summary. If we need to make a correction, the FO technician will update the claim and reprint another application summary for claimant, or proper applicant on the claimant’s behalf, to review. Have the claimant, or proper applicant on the claimant’s behalf, attest under penalty of perjury that the information is correct.
As the technician, sign and date any changes made to a paper application, next to the change; and Use a single line through incorrect data. Never use erasers or ink eradicators.When a claimant, or proper applicant on the claimant’s behalf, reports information that is not a change or correction to an application summary, the Service Representative (SR) should address the inquiry and take necessary action to update the record.
When a claimant, or proper applicant on the claimant’s behalf, calls or sends in new or revised information regarding an application summary, follow these instructions:
Query the systems (e.g. Modernized Claims System (MCS), Modernized Supplemental Security Income Claims System (MSSICS), etc.) to determine if the claim is still pending.