Email

Your Trojan E-mail username is your full Trojan E-mail address. Your Trojan E-mail address is your TrojanPass Username with @troy.edu added to the end. (Example: username@troy.edu).

Your Trojan E-mail password is the same as your TrojanPass password.

New Employees

If you are a new employee your supervisor should submit a new employee helpdesk ticket. All necessary and approved accounts will be created as a part of this ticket. Note that before a ticket can be submitted the new employee’s information must be in Colleague (Datatel) and already have a Self-Service account. Visit the New Employees page for more information:

Retiree Email Accounts

Faculty and staff who officially retire from Troy University, including those with the distinction Professor Emeritus, may continue to use their Trojan email after retirement.

To continue receiving email to your Trojan email account as a retiree, please see the appropriate guidelines below.

Guidelines

• Eligible retirees may request a continuance of their email account with HR once a retirement date has been specified.
• An out of office message will need to be placed on the account for six months after the effective date of retirement.
• Any email correspondence that is important to either the supervisor or project will be archived and accessible by the current supervisor.

Already Retired?

Employees that have previously retired are still eligible to request access to their Troy University account. You may submit your request using the Request Retiree Email Account form. Please note that HR will need to verify your request.

• Eligible retirees will keep access to Trojan email & calendaring functions only.
• Employees with files they wish to keep should move these files to a personal storage device or account before terminating employment. **
• Accounts will become disabled after one year of inactivity.

**Additional information for backing up OneDrive for Business data is available at: Download files and folders from OneDrive for Business

E-mail Support

Need Help setting up your e-mail?, we have guides available that will lead you through the process.

If you are having problems logging into your e-mail account, or other problems with your e-mail account, please select one of the links below for assistance:

Types of E-mail Account

Additional types of accounts may be available for use by your department. Select an account type from the list below for more information:

Spam and Phishing Information

For information about spam and phishing e-mails, please visit the link below: